Ron Kaufman


Personal Profile

Ron Kaufman creates participation. He makes education engaging, effective -- and a lot more fun!

More than a million people have been motivated by Ron's high-energy speeches and interactive workshops. His repeat clients include government organizations, industry associations and numerous companies in the discerning Fortune 500.

Ron Kaufman has the experience and enthusiasm to turn your people on!

In 1990, Singapore Airlines invited Ron to help create and launch the prestigious Service Quality Centre. The powerful training activities he developed have inspired more than 50,000 participants from over 600 different organizations.

Ron has worked with hundreds of clients in countries around the world. His unique background includes high-impact special events at the Rose Bowl, the Great Wall of China, St. Basil's Cathedral in Moscow and on the Capitol Mall in Washington DC. His unique approaches to leadership and learning have been featured in LIFE Magazine, the New York Times and frequently on TV.

A graduate of Brown University, USA, Ron is certified in Applied Neuro-linguistics and is a professional member of the National Speakers Association. He lives in Singapore with his wife, Hamida, and their remarkable young daughter, Brighten.

"Inspiring people to learn, improve and grow."

© Ron Kaufman
For FREE newsletter, visit www.RonKaufman.com

Ron Kaufman - Active Learning!
50 Bayshore Park #31-01, Aquamarine Tower, Singapore 469977
Tel: 65-441-2760 Fax: 65-444-8292
e-mail: Ron©RonKaufman.com

Articles by Ron Kaufman

Books By Ron

UP Your Service! (Paperback)

Editorial Reviews

Review
This book makes you want to get up immediately and do something to improve your level of service. -- Sim Kay Wee, SVP Singapore Airlines

Product Description
Strategies and Action Steps to Delight Your Customer Now! The #1 best-seller! Ron Kaufman captures what it takes to get your service going UP! 137 photos and graphics make every learning point attractive and easy to understand. More than 200 industry and award-winning best-practices. Every page is packed with examples and ideas you can put to work today. Guaranteed to keep the pages turning and keep you and your team learning! "Ron Kaufman gets my vote as the best-of-the-best Customer Service writer and presenter in the world today" - Mark Victor Hansen Co-author of best-selling Chicken Soup for the Soul

 

 

 

 

Up Your Service Insights (Paperback)

Editorial Reviews

Review
The "Infinite Absurdity Awards" are hilarious. Even more valuable, you help us avoid making the same mistakes. -- L.J.K., Singapore, 2002

Product Description
Amazing stories of spectacular service – and how you can do it, too. Real drama and trauma of service disasters – and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest for superior service.

 

 

 

 

Don't let your systems drive your customers crazy!(businessbuzz): An article from: Doors and Hardware (Digital)

Editorial Reviews

Product Description
This digital document is an article from Doors and Hardware, published by Thomson Gale on February 1, 2006. The length of the article is 2087 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

 

 

 

 

Your Active Learning Guide (Paperback)

Editorial Reviews

Review
Ron Kaufman is a practical philosopher of customer service. He gives you a map you can follow with your head and your heart. Rons practical strategies show how to generate superb service as an individual, a team or a company. The name of the game today is service. Ron Kaufman can help us all win. -- Philip Hallstein, Executive Vice President, Customer Satisfaction, SportsMind

Product Description
THE full-length workbook companion guide to Ron Kaufman's best selling videotape programs: The Secrets of Superior Service, Partnership Power! and Service Encounters of the Third Kind. Page-by-page reinforcement of all topics and key learning points. Includes stories, quotations and illustrations throughout.

 

 

 

 

Best of Active Learning (Audio Cassette)

Editorial Reviews

Review
No one knows more about service and delighting customers than Ron Kaufman. If youre a business professional and want to remain not just relevant but important in the new economy, you need to listen to these tapes and apply what you learn right away. -- Michael Alan Hamlin, Managing Director, TeamAsia, Author, The New Asian Corporation

Ron Kaufman gets my vote as the best of the best Customer Service writer, thinker and presenter in the world today. -- Mark Victor Hansen, Co-author best-selling Chicken Soup for the Soul

The BEST OF ACTIVE LEARNING is a must-have for every company and everybody. In these tapes you will find the most effective service solutions and many treasured gems. This tape series is a global benchmark and a milestone for quality customer service. -- David Hall, Director, New Business Development, The Home Shopping Network

Product Description
53 of Ron Kaufmans best newsletter stories, illustrations and ideas. Real examples of spectacular service, legendary teamwork and winning company cultures.

Learn from benchmark companies around the world including Citibank, Disneyland, Federal Express, Hewlett Packard, IBM, Singapore Airlines and many others.

More than two hours on three full-length audio cassettes.

 

 

 

 

In challenging times, service matters most!(SALES): An article from: Doors and Hardware (Digital)

Editorial Reviews

Product Description
This digital document is an article from Doors and Hardware, published by Door and Hardware Institute on March 1, 2005. The length of the article is 1343 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

 

 

 

 

It pays to help new staff start right.(MANAGEMENT MATTERS): An article from: Doors and Hardware (Digital)

 

Editorial Reviews

Product Description
This digital document is an article from Doors and Hardware, published by Thomson Gale on June 1, 2005. The length of the article is 1787 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

 

 

 

 

Build a company culture that serves, sizzles and succeeds.(MANAGEMENT): An article from: Doors and Hardware (Digital)

Editorial Reviews

Product Description
This digital document is an article from Doors and Hardware, published by Thomson Gale on November 1, 2005. The length of the article is 1950 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

 

 

 

 

How to harness the power of praise.(MANAGEMENT MATTERS): An article from: Doors and Hardware (Digital)

Editorial Reviews

Product Description
This digital document is an article from Doors and Hardware, published by Thomson Gale on May 1, 2005. The length of the article is 2117 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.



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