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When the
boot is on the other foot
by Margot Cairnes
A managing director told me recently
that he had previously been the chairman of a large
advertising company and had for personal reasons taken a
year off to work from home. Despite moderate financial
success he had returned to a corporate position because
he couldn't deal with people "not returning (his phone)
calls". When he was chairman of a big-name company,
people had recognised his status and phoned back
immediately. As Joe Blow, independent consultant, he had
been treated as insignificant.
This poses an interesting dilemma in today's work
environment. "At last count," writes Charles Handy in
Beyond Certainty, "the number of people in full-time
jobs in organisations was less than half of all the
adults of working age." As I wander around large
international organisations I find that more and more
people are leaving organisations in their early fifties.
Forced out by the search for ever younger and more hardy
talent, these seasoned, highly experienced elders find
themselves in the dreaded position of consultant,
retiree or unemployed - all equally unenviable
situations. The key discomfort faced by most of these
people is that at a time when they feel they are just
mastering their craft, environment, profession or
industry they are stripped of the status that comes with
a recognised corporate identity. Outside an
organisational structure people become themselves and in
so doing lose their social standing.
Having been a consultant for over a decade I am used to
having little social standing. Despite the fact that I
earn more than most of my clients, am in demand
worldwide, and turn down more work each year than I can
accept I am used to people not answering my calls. As a
self-employed adviser I am used to people deriding me as
someone who "borrows your watch to tell you the time and
then charges you for the watch". I also know from
experience that to exist as an independent operator
without the backing of a corporate or university name
one has to be very good at what one does.
So here we have the rub. When people feel secure in
their corporate positions they often scorn consultants.
When they find themselves ousted from the corporate
nests they discover how hard it is to operate without
status and find that, rather than being leaches on the
system, consultants, having to make it on their own
merits, have to be excellent just to survive. More than
that, once stripped of their corporate titles,
retrenched and retired executives find that so much of
their self-esteem was linked to their positions. Without
the status and power that went with being "general
manager so and so" or "senior engineer what nots" they
are just themselves. As themselves they find, like the
managing director mentioned earlier, that people within
corporate hierarchies often fail to treat them with
respect.
This sets the mind to wondering. Aren't we all just
people doing our jobs to the best of our abilities?
Whether we have corporate titles or choose to be
independent operators, aren't we just professionals
getting on with our jobs? As such aren't we all worthy
of respect, dignity and status regardless of our titles?
More than that, even if today we flaunt a high-sounding
label, chances are that tomorrow we might just be that
person whose call we ignored today. "75% of the newly
jobless," writes the Wall Street Journal, "come from the
ranks of managers, professionals and administrative and
technical staff."
Talking recently with a newly retrenched senior
executive I noticed the bitterness in his voice as he
talked about life as a consultant. After years of having
been respected because of his position he was now forced
to fight to have his knowledge, experience and personal
skills recognised. Again one wonders, wouldn't
organisations be improved if they treated people on
their merits, rather than as a function of their
position and title? Wouldn't we all be better off if we
treated all people regardless of their race, status,
title or position with human dignity and respect? This
might take a little more time and effort but by doing so
we can validate our own and each other's humanity.
Copyright
ã Margot
Cairnes
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