Content Category Learning and Development


Learning and Development (17 items)
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From Wikipedia, the free encyclopedia In the field of human resource management, training and development is the field concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings. It has been known by several names, including employee development, human resource development, and learning and development. Harrison observes that the name was endlessly debated by the Chartered Institute of Personnel and Development [read more]
Learning Management Systems: to Build or to Buy?
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Suppose you have been asked to give your opinion on whether your institution or organization should purchase or build a learning management system (LMS). How would you anchor your argument for against either software? There are some specific factors involved in determining the case for whether to buy or use homegrown resources, because e-learning software must meet demanding requirements for [read more]
Customer Service Training, First Impressions Do Count
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Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company. If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant experience can lead to repeat business and even referrals increasing [read more]
Experiential Learning
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Experiential Learning is not new but is incredibly under used as a method for training and developing staff. Consider for a moment how people tend to be trained at your place of work and what methods top the list? Training courses where people learn via presentations, group discussions, case studies and perhaps some role playing are likely to figure quite high [read more]
Executive Coaching and Better Learning
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We've all been through training in workshops, courses, and seminars. If you've noticed, our behavior never seem to be affected as much as we like. That's because the relevant tools and principles we learned are swept aside as we go back to our work, our lives, and our tasks. New learnings might be reflected on for a moment. Studies prove, [read more]
Business and Communication Skills
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If you are interested in succeeding in the area of business, it is essential that you are well educated in the area of effective communication skills. While many individuals seem to be born natural communicators, the rest of us must acquire this particular skill in order to be successful at it. Consistency is the key when it comes to business and [read more]
4 Common Ways to Remember Material by Lenny Laskowski
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© 1998 LJL Seminars Remembering speeches can be a very intimidating experience. There are many ways one can remember material and I would like to focus on what I believe are the 4 common ways to remember material. Memorizing Reading from complete text Using Notes Using Visual Aids as Notes Let's take a look at each of these in detail. 1. Memorizing -In my opinion, this is [read more]
7 Aspects Of a Dynamic Presentation
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© 1998 LJL Seminars There are 7 aspects people must deal with when preparing and delivering presentations. An effective speaker learns to deal with all 7 aspects at the same time. Failure to pay attention to all of these aspects can result in an inneffective presentation. Failure to pay attention to too many of these can [read more]
Five Ways to Make Your Body Speak
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© 1998 LJL Seminars Dr. Ralph C. Smeadly, the founder of Toastmasters International, wrote, "The speaker who stands and talks at ease is the one who can be heard without weariness. If his posture and gestures are so graceful and unobtrusive, that no one notices them, he may be counted as truly successful." When your actions are wedded to your words, [read more]
10 Great Reasons to Use a Conference Game
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A well-designed, well-delivered game gets your audience involved with the conference topic and with each other. Here are 10 great reasons to use a conference game in your next special event. 1. Break and Melt the Ice Games give everyone the opportunity to break out of traditional roles and express themselves more freely. What a great way to start a conference! 2. Draw [read more]
10 INNOVATIVE IDEAS FOR SUCCESSFUL TEAMBUILDING EVENTS
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Teambuilding can give a powerful boost to the spirit and effectiveness of any group. Well designed and delivered teambuilding programs can lead to better understanding, clearer alignment and much stronger motivation. Organizing a "teambuilding event" is a big responsibility. Use these ideas to make your event a well-planned and memorable success. 1. Set the Tone With an Inspiring Theme: Telegraph the tone and [read more]


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