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Pro.file Performance System |
Content Category Customer Service| Customer Service (17 items) |
Friday 20 March 2009 / hrinfo    |
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| From Wikipedia, the free encyclopedia Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.?? Its importance varies by product, industry and [read more] |
| Can Emails Improve Your Customer Service And Relationships? |
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| How do most of your customers enter your business? Through the front door? By phone? Via the web? By email? Chances are some of your business comes to you by email. Or If it doesn’t initially, it’s a fair bet that you will have email contact with many of your customers during their relationship with you. Is your email [read more] |
| Defining Service |
| Before we go to the outside world to advertise our product and service, we should do some introspection and decide exactly what it is we have to offer. Today, there is much stress on quality service ... but what exactly do we mean by "service"? The term service evokes different interpretations and connotations, depending on the user - Is it the [read more] |
| Can emails improve your customer service and relationships? |
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| Buying should be an experience, not merely a purchase. How do most of your customers enter your business? Through the front door? By phone? Via the web? By email? Chances are some of your business comes to you by email. Or If it doesn't initially, it's a fair bet that you will have email contact with many of your customers during [read more] |
| Customer service v’s customer satisfaction – what’s the difference? |
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| Providing good customer service does not always ensure the customer is satisfied. I recently travelled on a regional train in Australia. When booking my ticket I asked "What's the difference between first and second class?" The booking clerk's response was "Oh, there's a bit more leg room in first class" This experience reminded me of a presentation I once attended that was [read more] |
| Defining Service |
| Before we go to the outside world to advertise our product and service, we should do some introspection and decide exactly what it is we have to offer. Today, there is much stress on quality service ... but what exactly do we mean by "service"? The term service evokes different interpretations and connotations, depending on the user - Is it the [read more] |
| Don't Let Your Systems Drive Your Customers Crazy! |
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| Customers are often left frustrated by a company's smooth-running and standardized, but inflexible policies. Does you company "run like clockwork?" Are your accountants pleased with how smoothly everything moves along? Are your managers content with how customers are managed throughout your system? If so, watch out! Your present methods may include policies and procedures that are convenient for the company, but utterly [read more] |
| HOW DOES SINGAPORE AIRLINES FLY SO HIGH? |
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| As a professional speaker, I often share stories and examples about companies that deliver great service. One company that's easy to talk about is Singapore Airlines. Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. Here's how they do it: 1. Clarity and Commitment. SIA's focus on service is completely clear. The [read more] |
| IN CHALLENGING TIMES, SERVICE MATTERS MOST! |
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| As we adjust to difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here's why: 1. When people buy during an economic downturn they are extremely conscious of the "hard earned" money that they spend. Customers want more attention, appreciation and recognition [read more] |
| MAKING YOUR SUGGESTION SCHEME MAKE SENSE |
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| Harness the power of your in-house creative ideas. Markets today demand greater innovation. Changes are coming faster than ever before. Your competitors are ever more nimble. Customers have rising expectations. You need new ideas, better processes, more innovative products and services, and more effective ways to build strong futures with those customers. Companies can no longer survive with staff members who expect management [read more] |
| MARKETING YOUR BUSINESS, PRODUCT OR SERVICE ON THE WEB |
| It is a proven fact that the most effective way to market yourself, your business,product and service is to offer something of value to your web site visitor, in the form of helpful articles or resources related to your business and the particular interests of potential clients, visitors and peers. This should go hand-in-hand with active participation at different online forums,newsgroups [read more] |
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| Recruiting America's Military Elite to Lead Your Organization James D Murphy |
| Are you controlling the recession, or is it controlling you? Bob Selden |
| Are you dead on the job? Bob Selden |
| Are you a Leader or Manager Bob Selden |
| Building Relationships – How to increase your power and influence Bob Selden |
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